Privacy Policy

This Privacy Policy describes how Wyze Labs, Inc. handles information collected from people who use its websites, applications, connected devices, and related services. It applies to interactions with Wyze products and digital platforms, including browsing websites, using mobile applications, operating connected hardware, communicating with customer support, participating in promotions, submitting reviews, and engaging with the company through social media or other channels. In this policy, digital services include websites, applications, online accounts, and technologies supporting Wyze products, while connected devices include cameras, sensors, wearables, scales, and other products offered under the Wyze brand.

Privacy practices may change as technology develops, services are expanded, business operations evolve, or legal requirements are revised. When material changes are made, the policy may be updated with a revised effective date. Additional communication may sometimes be provided through the website, application, or another appropriate channel. Users should periodically review the privacy information to understand current data practices and available privacy controls.

The type of information collected depends on the products and services an individual uses and the way that person interacts with Wyze. Some information comes directly from users, while other information is generated automatically through connected devices, websites, applications, and technical systems. Information voluntarily submitted by users may include names, email addresses, telephone numbers, mailing information, account credentials, profile photographs, demographic details, purchase information, survey responses, reviews, and information included in customer service communications.

Users may provide information when registering an account, completing a form, purchasing products, entering a promotion, requesting assistance, posting feedback, or communicating through another platform. Payment information associated with purchases may be handled by third-party payment processors. These providers process transaction information as necessary to complete payments, while Wyze may receive information needed to confirm and manage the transaction.

Certain products may collect information associated with health, wellness, activity, or physical measurements. When users configure compatible wearable products or smart scales, they may voluntarily provide information such as age or birth year, height, weight, gender, fitness objectives, or similar details. Depending on the device and features enabled, the products may generate measurements relating to activity, movement, heart rate, body composition, body mass index, body fat, or other fitness indicators. Such information can be used to provide features and insights associated with the applicable product.

Connected cameras can also process visual and audio information depending on the settings selected by the user. When recording functions are enabled, cameras may capture images, video, or sound. Certain optional technologies can analyze recorded material to identify events or activities and generate automated descriptions. These descriptions may summarize what appears to be happening within footage without identifying a person unless an applicable recognition feature has been activated.

Some camera functions may allow users to configure recognition capabilities involving selected individuals. When these optional features are enabled, related information may be generated to support the requested functionality. Users determine whether to activate these features, and the resulting information is handled according to applicable privacy practices and legal requirements.

Users may also voluntarily contribute certain samples or information to support product development and technology improvement. For example, individuals may choose to provide video or other material for research, testing, or enhancement of automated systems. Participation in such activities can depend on the feature, product, region, and permissions provided by the user.

In addition to information supplied by users, Wyze systems may automatically receive technical and operational information. This can include device identifiers, application activity, system events, sensor readings, device status, operating system information, browser details, network characteristics, IP addresses, and related technical information. Connected devices may generate records showing when equipment is activated, when particular functions operate, or when sensors detect relevant activity.

Websites and applications may also collect information about how users interact with digital services. This can include pages viewed, features accessed, links selected, approximate session duration, interaction patterns, and other usage information. Transaction records may include order details, products purchased, prices, shipping information, and related account activity.

Location information can be obtained in different ways. An IP address may provide an approximate indication of a user’s geographic area. Where an individual gives permission through a mobile device, an application may be able to access more precise location information according to the device’s settings. Users can generally manage location permissions through the controls provided by their mobile operating system.

Wyze may use cookies and comparable technologies to support website functionality and understand how digital services are used. These technologies can help remember preferences, maintain sessions, measure performance, analyze traffic, and improve the usability of websites and applications. Pixels, software development kits, and related technologies may also be used for analytics, advertising measurement, and other business purposes.

Information collected through these sources may be used to operate and maintain products and services, process transactions, provide customer support, manage accounts, personalize available features, communicate with users, and improve product functionality. Data may also assist with testing, research, product development, security monitoring, fraud prevention, troubleshooting, and the improvement of automated systems and machine learning technologies.

Wyze may use information to communicate service-related notices, product updates, account information, and other important messages. Subject to applicable requirements and user choices, information may also support promotional communications, advertising measurement, marketing campaigns, and efforts to understand customer engagement.

Certain information may be provided to companies that perform services on behalf of Wyze. These organizations can include providers supporting cloud infrastructure, payment processing, shipping and logistics, analytics, customer service, security, fraud detection, communications, and marketing operations. Information may be shared with these providers only as reasonably necessary for the services they perform and subject to applicable contractual or legal requirements.

Information may also be disclosed in circumstances permitted or required by law. This can include responding to valid legal processes, governmental requests, court orders, regulatory obligations, or other lawful demands. Disclosure may also occur when necessary to investigate suspected fraud, address security incidents, enforce applicable agreements, protect property, or safeguard the rights and safety of Wyze, its customers, employees, or other individuals.

Wyze may use aggregated, statistical, or de-identified information for legitimate business purposes when the information is not reasonably capable of identifying a particular individual. Such information can support research, product analysis, service development, performance measurement, and operational planning.

Users have different choices concerning their personal information. Account holders may be able to review and modify certain account details through available account controls. Depending on applicable law, individuals may also submit requests concerning access, correction, deletion, restriction, or other privacy rights. Request procedures and available rights may vary according to the user’s location and the type of information involved.

Marketing preferences can also be managed through available communication controls. Users may unsubscribe from promotional emails or text messages by following the instructions provided in those communications. Push notifications can generally be adjusted through mobile device settings, while cookie preferences can be managed through browser controls or other available privacy tools.

In certain jurisdictions, additional controls may be available for targeted advertising, information sharing, or other data processing activities. The availability of these choices depends on applicable law and the user’s circumstances. Users should review the relevant privacy resources for information about the controls available in their location.

Personal information is generally retained for the period reasonably necessary to accomplish the purposes for which it was collected, support ongoing business requirements, resolve disputes, maintain records, or satisfy legal and regulatory obligations. Retention periods may differ depending on the type of information and the circumstances in which it was obtained. When information is no longer reasonably required, it may be deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.

Certain optional product features may have specific retention practices. For example, information associated with particular recognition or automated functionality may be retained only for the period needed to provide the relevant service or according to an established retention schedule. The applicable period can vary based on product configuration, feature availability, legal requirements, and other circumstances.

Wyze is based in the United States, and information may therefore be processed or stored within the United States. Personal information may also be handled in other countries where Wyze, its affiliates, or service providers conduct business or maintain operational infrastructure. Privacy and data protection requirements can differ between jurisdictions, and appropriate safeguards are used where required by applicable law.

Protecting personal information is an important part of maintaining customer trust. Wyze uses administrative, technical, and organizational measures intended to reduce risks involving unauthorized access, misuse, alteration, disclosure, or loss. Security practices may be reviewed and updated as products, technology, threats, and legal requirements change.

Users who have questions about privacy practices or wish to exercise an available privacy right may contact Wyze through the communication methods provided in the applicable privacy materials. By providing information about how data is collected, used, disclosed, retained, and managed, Wyze seeks to give users a clearer understanding of its privacy practices and meaningful opportunities to manage their personal information while using its products and services.